Care on Arrival: Learning Self Check In from the High Street for the NHS
What fast food, supermarkets, ATMs and airports have refined, what healthcare still needs to adapt, and how the benefits can be maximised in emerging Health on the High Street models.
Where we started
Today we took part in a self check in demonstration and workshop, as part of our work designing an outpatient service in a former Wilko store in a shopping centre. A fitting place, because the High Street has spent decades refining how people arrive, queue, check in and move on. Supermarkets, fast food outlets, pharmacies, ATMs and transport hubs have shaped these encounters into something smooth and instinctive. They have done this not just through better screens, but through clearer spaces, more intuitive layouts and thoughtful sightlines…
(Read more here:)